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So Your AODA Customer Service Standard Report is Past Due?

By December 31, 2012, employers with at least 20 employees in Ontario were required to file a report with the Ministry of Community and Social Services to confirm they are compliant with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). Many organizations received a notice in early December reminding them to file.

Fail to report and you may face fines and compliance orders. Report failure and you may face fines and compliance orders.

The “Customer Service Standard” is the first of five new accessibility standards under the AODA. The Customer Service Standard has applied to most public sector organizations since 2010.  As of January 1, 2012, virtually all Ontario employers had to be compliant.

Read our FAQ for more information on employers’ compliance obligations.

Our firm has developed a turn-key suite of services to help organizations quickly and effectively meet their compliance obligations.

  1. We can help you to develop policies that address your particular organization;
  2. We can provide in-house or remote webinar training to your management team, to help you understand the new legislation, what is required of your organization and management’s role in development and implementation of new policies, practices and procedures now required by law.
  3. We can provide in-house or remote, webinar training to your employees and others involved in the provision of goods and services on your behalf, which is a requirement under the Customer Service Standard. Through that training we can help you comply with that obligation and roll out your new policy, practices and procedures.

For more information please contact our AODA practice group:

Landon Young at [email protected] or 416-862-1713,
Jeremy Schwartz at [email protected] or 416-862-7011, or
Jessica Young at [email protected] or 416-862-1687

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